Privacy Policy

Effective date: March 1, 2026  ·  Last updated: March 28, 2026

This Privacy Policy (“Policy”) describes how PD World (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you use our platform at pd-world.com and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to the terms of this Policy.

01Overview

PD World is a marketplace and management platform connecting independent professional development trainers with organizations seeking training services. We process personal data across several user roles:

• Trainers — independent professionals who create profiles, market services, manage engagements, and deliver training content.
• Organizations — companies and institutions that discover, book, and manage training engagements with trainers.
• Learners — individuals who access courses, learning paths, and educational content through the platform's LMS.
• Visitors — users who browse the platform, read blog content, or access public-facing pages without an account.

This Policy applies equally to all users regardless of role. Where data practices differ by role, we call this out explicitly.

02Information We Collect

2.1 Information You Provide

• Account registration: name, email address, password (hashed), account type (trainer/organization).
• Profile information: professional bio, specialties, certifications, rates, location, profile photo, portfolio content, and social links.
• Organization details: company name, size, industry, address, and billing contact information.
• Content you create: proposals, engagement notes, training materials, blog posts, course content, quizzes, and AI-generated content.
• Communications: messages exchanged through the platform, support requests, and feedback submissions.
• Payment information: billing details processed through Stripe — we do not store full card numbers on our servers.

2.2 Information Collected Automatically

• Device and browser information: browser type, operating system, device type, and screen resolution.
• Usage data: pages visited, features used, time spent on pages, click patterns, and navigation paths.
• Log data: IP address, access timestamps, referring URLs, and error logs.
• Learning analytics: course progress, quiz scores, time spent on lessons, completion rates, and engagement metrics.
• Performance data: page load times and interaction metrics used to improve platform reliability.

2.3 Information from Third Parties

• Authentication and integrations: if you connect via Google, Zoom, or Microsoft Teams OAuth, we receive your name, email, and profile picture as needed for the integration.
• Payment processor: Stripe provides transaction status, payment method type, and billing country.
• Public directories: we may supplement trainer profiles with publicly available professional information to improve search accuracy.

03How We Use Your Information

We process your personal data for the following purposes:

3.1 Platform Operations

• Create and manage user accounts, profiles, and preferences.
• Facilitate discovery, matching, and booking between trainers and organizations.
• Process engagements, proposals, contracts, and scheduling.
• Deliver course content, track learning progress, and issue certifications.
• Process payments, generate invoices, and manage subscription billing.

3.2 Communications

• Send transactional notifications: booking confirmations, engagement updates, payment receipts.
• Deliver platform announcements and feature updates (opt-out available).
• Send newsletter content to subscribed users (opt-out available).
• Facilitate in-platform messaging between trainers and organizations.

3.3 AI-Powered Features

• Generate content suggestions, proposals, and training materials using AI models (Anthropic Claude).
• Produce engagement recaps, evaluation summaries, and coaching insights.
• Power content recommendations and search relevance.
• Your prompts and inputs to AI features are processed in real-time and are not stored by our AI providers for training purposes.

3.4 Analytics & Improvement

• Analyze usage patterns to improve platform features and user experience.
• Generate aggregated, anonymized insights about platform trends.
• Conduct A/B testing to optimize feature design and functionality.
• Monitor platform performance, uptime, and error rates.

04Legal Basis for Processing

We process your personal data under the following legal bases, as applicable under GDPR and similar frameworks:

05Information Sharing

We do not sell your personal data. We share information only in the following circumstances:

5.1 With Other Platform Users

• Trainer profiles are visible to organizations for discovery and booking purposes.
• Organization details are shared with trainers during engagement workflows.
• Learner progress data is visible to course creators and assigned trainers.
• Public profile information is visible to other authenticated users.

5.2 With Service Providers

5.3 Legal & Safety Disclosures

• To comply with applicable law, regulation, or legal process.
• To protect the rights, safety, or property of PD World, our users, or the public.
• In connection with a merger, acquisition, or sale of assets (with prior notice to affected users).

06Data Security

We implement comprehensive security measures to protect your data:

In the event of a data breach that affects your personal information, we will notify affected users and report to relevant supervisory authorities as required by applicable law.

07Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is closed, we delete or anonymize your data within a reasonable timeframe, except where retention is required by law (e.g., tax and financial records). You may request deletion of your data at any time through your account settings or by contacting us.

08Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

Most rights can be exercised directly through your account settings. For formal requests, contact us via our contact page or email support@pd-world.com.

09Cookies & Tracking

We use cookies and browser storage strictly necessary for platform operation:

10International Transfers

Your data may be processed in countries outside your jurisdiction. Our service providers operate primarily in the United States and European Union. Where transfers occur, we ensure appropriate safeguards are in place:

• Our primary infrastructure providers — Supabase (SOC 2 Type II) and Vercel — operate data centers in the United States.
• Stripe, our payment processor, is PCI DSS Level 1 certified and maintains its own data protection standards.
• SendGrid, our email provider, processes email delivery data in the United States.
• Anthropic processes AI prompts in the United States — inputs are not stored for model training.

11Children's Privacy

PD World is designed for professional development and is not intended for children. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected data from a minor, we will promptly delete that information. If you believe a minor has provided us with personal data, please contact us at support@pd-world.com.

12Third-Party Links

The Platform may contain links to third-party websites, services, or content (e.g., trainer portfolios, external training resources). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party service before providing personal information.

13AI & Data Practices

PD World integrates AI-powered features to enhance the platform experience. We are committed to responsible and transparent AI usage:

• AI-generated content (proposals, recaps, blog posts, training materials) is clearly labeled as AI-assisted.
• Your inputs to AI features are sent to Anthropic's Claude API for real-time processing only — they are not retained by Anthropic for model training.
• We do not use your personal data to train or fine-tune AI models.
• AI outputs are tools for your use — you retain full ownership and editorial control over all generated content.
• Automated decisions that significantly affect you (e.g., account standing) always include human review.

14Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes:

• We will notify registered users via email before material changes take effect.
• A notice will appear on the Platform highlighting the update.
• The "Last updated" date at the top of this page will be revised.

15Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices: